Knowledge Management: Key to Successful Global Team
Effective knowledge management is vital in any organization, and it becomes even more significant when project teams are spanned across the world - a global collaboration! Whether your team is local in one office or spread out across the globe, identifying knowledge hotspots and ensuring that knowledge flows freely among all involved team members are critical tasks.
Knowledge of business processes spans many levels within an organization. Depending upon the complexity and importance of the activity, anyone from a customer support representative to CEO may have crucial inside knowledge of the process. This critical understanding often takes many forms - technical know-how, process knowledge, subject matter expertise (SME) , domain knowledge, business impact analysis, competition analysis, financial analysis, and others.
Without an overarching Knowledge Management System (KMS), a great deal of information capital -- and company value -- can be lost.
Truly effective knowledge management flows both ways. As a buyer, it is extremely important for you to understand every aspect of the off shoring process. We partner actively with our clients to help them learn about:
- Various options and Knowledge Management Systems models
- Potential impact of cultural differences,
- Different Offshore Provider levels / Countries,
- language barriers,
- Process differences, and many other issues.
We also help our clients develop strategies to address internal issues such as employee awareness, knowledge retention, and training. Mantra has a full array of procedures and protocols in place to assure effective knowledge management during the course of each project.
Mantra Knowledge Management Solutions
| Share Point / Wiki sites Development | Offshore Testing Solutions (pdf) | Fact Sheet (pdf) |
| App Dev & Management Solutions (pdf) | Case Studies (pdf) |
Blog: Is Your Customer Knowledge base shrinking, causing more support calls?
